The Company
MRG is delighted to be supporting our client on a career-defining leadership opportunity with a highly respected, design-led luxury hospitality group in the United Arab Emirates.
This organisation is known for delivering immersive, experience-driven destinations, with a strong focus on service excellence, guest engagement, and operational precision, positioning itself firmly at the premium end of the market.
The Role
This is a high-impact role for an accomplished hotelier who is ready to step into a broader operational mandate, shaping the guest experience, influencing culture, and driving performance across a complex, high-profile resort.
Acting as a strategic partner to the General Manager, you will take full ownership of day-to-day operations, ensuring seamless delivery across all departments, elevating service standards, and embedding a culture of excellence at every touchpoint.
This role goes beyond pure operations. It requires judgement, presence, and the ability to balance commercial performance with exceptional guest experience, leading from the front while developing a strong, aligned leadership team.
We are particularly interested in individuals who have progressed through a Rooms or Front Office pathway.
Those who understand the guest journey instinctively, who are naturally present on the floor, and who lead through visibility, engagement, and attention to detail. Your ability to anticipate guest needs, manage moments of truth, and elevate service delivery in real time will set you apart in this role.
Key Responsibilities
- Driving operational excellence across all departments within the resort
- Elevating guest experience, quality standards, and service culture
- Leading, coaching, and developing a high-performing leadership team
- Partnering closely with the General Manager on strategy and performance
- Ensuring brand standards, compliance, and continuous improvement initiatives are delivered
Candidate Profile
- Arabic speaker (essential)
- Degree in Hospitality or Business Management
- Current Middle East experience in a similar senior operational role (7 years)
- Proven track record within luxury hotels or resorts
- Strong Rooms/ Front Office foundation with a highly guest-centric mindset
- A visible, hands-on leadership style — comfortable operating at the heart of the guest experience
- Strong leadership presence with the ability to influence at all levels
- Commercially astute with the ability to balance service excellence and performance
Salary & Benefits
Competitive salary commensurate with experience, plus benefits including a performance bonus, annual leave ticket, medical insurance (family), school assistance up to 2 children (AED 40 000 per child up to 18 years old) and life insurance.
This is an opportunity to step into a role where you will genuinely shape the direction, culture, and success of the resort, within a business that is both ambitious in growth and uncompromising in its standards.
How to Apply
If you are open to a confidential discussion or know someone who could be a strong fit, please get in touch with Nicky Harrison directly at nicky.harrison@mrgglobal.com or apply on the link.