Our client is a successful and growing university who are seeking a Regional Facilities Manager to join their intelligent client function responsible for effective estates operations across their London campus. They are looking for a senior FM professional to operationally lead and manage the day to day delivery of a wide-range of facilities management services including all aspects of outsourced soft FM/customer facing service lines such as reception, security, grounds, portering and cleaning in addition to hard services and maintenance.

Summary of Key Responsibilities

• Creating a culture of service excellence
• Management of operational performance across both their in-house teams and contracted suppliers ensuring adherence to SLA’s and KPI’s
• Departmental leadership including the mentoring and training of staff. Team of FMs reporting into this role.
• Change management and transformation
• Contract management of an external supply chain

Person Specification

The successful post holder will possess a significant background in leading the delivery of best in class facilities services across a similar large multi-site operation with a focus on delivering high levels of customer service.  In addition to developed leadership ability within a comparable collegiate and collaborative environment, you will also possess strong commercial and contract management acumen.

They are seeking a high energy individual with a can do approach who excels in ‘making a difference’.

Lead one of London’s most successful retail and leisure destinations through its next stage of growth.

London Designer Outlet (LDO) occupies a unique position at the heart of Wembley Park. Home to more than 70 retail, food, beverage and leisure operators across approximately 260,000 sq ft, LDO welcomes more than five million visitors each year and continues to deliver record turnover performance.

With a diverse local catchment, strong domestic visitor market and one of the UK’s most significant sporting and entertainment destinations on its doorstep, LDO presents a compelling commercial opportunity.

Multi-Realm is now seeking an exceptional Centre Director to take full ownership of the business and lead its next chapter.

The opportunity

This is a broad, commercially focused leadership role with responsibility for shaping and delivering the LDO business plan.

Leading an established on-site team, you will drive sales, income, footfall and customer engagement, while working closely with brand partners, the client and the wider Multi-Realm team to identify opportunities for growth.

You will use trading and customer data to inform decision-making, influence leasing and brand strategy, maximise turnover rent and secondary income, and identify opportunities for investment and asset enhancement.

The role also offers the opportunity to capitalise on LDO’s position within Wembley Park, developing strategies that engage its diverse local catchment while maximising the significant audiences generated by Wembley’s year-round events calendar.

What we’re looking for

We are looking for an established senior leader with a strong track record within a retail-led, high-footfall destination.

You will bring:

• Strong commercial acumen and demonstrable experience of driving sales, turnover, income, footfall and overall asset performance.

• Significant senior leadership experience within a retail-led environment; outlet experience would be advantageous but is not essential.

• An understanding of turnover-rent environments and the relationship between occupier performance and landlord returns.

• Experience of taking ownership of a substantial business, asset or destination with significant autonomy.

• The ability to build credible relationships with clients, occupiers, partners and senior stakeholders.

• Strong strategic judgement, combined with the energy and visibility to lead from the front.

• A good understanding of property operations and facilities management, with the ability to challenge and lead experienced specialists rather than needing to be an FM specialist yourself.

• Confidence using customer, trading and performance data to inform commercial decisions.

This is a predominantly on-site role at London Designer Outlet, Wembley Park, with wider involvement across the Wembley Park estate.

For a confidential conversation about the opportunity, please contact:

Matthew Evans
matthew.evans@mrgglobal.com

Alison Shine
alison.shine@mrgglobal.com

Please note: We anticipate a strong level of interest in this appointment. All applications will be reviewed carefully and, as a result, we may not be able to respond immediately. We appreciate your patience while we consider applications.

Our client is a fast-growing residential real estate organisation specialising in single-family and multi-family build-to-rent homes. Backed by significant industry expertise and investment, the business combines the scale, stability and ambition of a major residential platform with the agility and entrepreneurial spirit of a growing organisation.

With a strong focus on creating homes and neighbourhoods that work for everyday people, the business is entering an exciting phase of growth. As the organisation evolves, it is building the foundations, culture and infrastructure that will support long-term success. This is an opportunity to join at a pivotal stage and play a key role in shaping how the business grows, develops and supports its people.

The Role

Reporting to the Finance Director, the Head of People will take full ownership of the people agenda, leading all aspects of the employee lifecycle while building a high-performing, commercially focused People function.

This is a hands-on leadership role suited to someone who enjoys operating strategically while remaining close to the day-to-day delivery of HR. You will be responsible for ensuring the business has the right people, structures, policies and processes in place to support growth, while maintaining a culture that is fair, pragmatic and people-focused.

Key responsibilities will include:

• Leading recruitment activities end-to-end, attracting high-quality talent while reducing reliance on external agencies.
• Owning HR operations including contracts, onboarding, payroll oversight, benefits administration and HR systems.
• Managing employee relations matters, providing practical support and guidance to managers across performance, disciplinary, grievance and exit processes.
• Leading people-related aspects of organisational change, including TUPE transfers and M&A activity.
• Developing talent management, succession planning, learning and development initiatives across the business.
• Overseeing reward frameworks, salary benchmarking and incentive schemes to ensure fairness and alignment with business objectives.
• Maintaining employment policies and ensuring compliance with employment legislation and regulatory requirements.
• Establishing effective employee engagement channels, including employee representation and consultation forums.
• Managing the People budget and ensuring the function remains efficient, commercial and value-driven.
• Acting as a trusted advisor to the leadership team on all people-related matters.

The Person

We are seeking an experienced and commercially minded People leader who thrives in a growing, fast-paced environment and enjoys taking ownership.

You will bring:

• Significant generalist HR and People experience across the full employee lifecycle.
• Strong and up-to-date employment law knowledge, with the confidence to manage the majority of employee matters in-house.
• Experience leading recruitment, employee relations, reward, talent development and HR operations.
• A pragmatic, solutions-focused approach with the ability to balance commercial priorities with employee wellbeing.
• Excellent stakeholder management skills and the credibility to influence leaders across the organisation.
• Experience building and improving people processes without creating unnecessary bureaucracy.
• A hands-on mentality with the ability to move seamlessly between strategic planning and operational delivery.
• Experience within property, real estate, residential, housing or another fast-scaling business environment would be advantageous.
• CIPD qualification is welcomed, although proven capability and track record are considered more important.

This role offers an exceptional opportunity to shape the people strategy of a growing organisation and make a lasting impact on its culture, capability and long-term success.

The Management Recruitment Group (MRG) have been retained as advisors on this role and all applications should consist of a CV be sent to James Gregory and Chris Mackenzie.

James.gregory@mrgglobal.com

Christopher.Mackenzie@mrgglobal.com