Guest Experience Lead

Permanent

India

JOB-21997

Akanksha Arun

The Company

Our client is a leading premium workspace provider, delivering world-class office environments across key metropolitan cities in India. With a strong focus on design, service excellence, and client experience, the organisation is redefining modern workplaces by integrating hospitality-led service standards into corporate environments.

The Role

Reporting to the Regional Hospitality Lead, the Guest Experience Lead will be responsible for delivering a seamless, high-touch experience for all clients and visitors, mirroring the standards of a luxury hospitality environment. This role will own the end-to-end guest journey, from arrival to departure, ensuring exceptional service, operational excellence, and consistent brand experience across locations.

The position will oversee front office operations, concierge services, and workplace hospitality, while leading on-ground teams to maintain premium service delivery.

Key Responsibilities

Act as the primary point of contact for clients, visitors, and prospective customers, ensuring a warm and professional welcome
Curate and manage the complete guest journey, including arrival experience, hosting, and engagement
Oversee reception operations, meeting room coordination, and concierge-level services such as refreshments and guest handling
Maintain and elevate visual, operational, and experiential standards across the office environment
Collaborate with internal stakeholders to ensure adherence to hospitality protocols and service benchmarks
Lead and manage front office, housekeeping, and barista teams to ensure consistent service excellence
Handle high-profile clients with professionalism, discretion, and attention to detail

Candidate Profile

The successful candidate will come from a luxury hospitality background and demonstrate:

Proven experience in guest relations, front office management, or premium hospitality services
Strong leadership capability with experience managing cross-functional service teams
Exceptional grooming, presence, and interpersonal skills
Ability to manage high-pressure situations with composure and professionalism
Strong communication and stakeholder management abilities
A client-first mindset with a passion for delivering elevated service experiences

Salary & Benefits

Competitive salary commensurate with experience, along with performance-linked incentives and comprehensive benefits.

Location & Working Pattern

Positions available in Bangalore, Mumbai (BKC), and New Delhi. This is an on-site role requiring full-time presence, with potential inter-city coordination as needed.

How to Apply

For a confidential discussion, please contact the assigned consultant. Applications should include an updated CV.

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Equality, Diversity & Inclusion

At MRG, we take Equality, Diversity and Inclusion seriously. It is one of our values, and we passionately believe in the importance of diverse, inclusive and equitable workplaces. We seek to make a difference and challenge the norms of our industry, whether that’s helping our clients access more people from diverse backgrounds or making sure no one is excluded from seizing opportunities to succeed. We therefore ask you to complete the following Equality, Diversity and Inclusion monitoring form to enable us to monitor the effectiveness of our Policy. The information you provide will stay confidential and only be used for statistical purposes. It is voluntary for you to provide this information; therefore, if you do not wish to answer, please select ‘prefer not to say’. All information provided will be used and held in accordance with our privacy policy, which you can view here: https://mrgglobal.comprivacy-policy/

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