Director of Digital Experience

Permanent

Abu Dhabi, United Arab Emirates

JOB-5403

Nicky Harrison

MRG is currently partnering with a leading development and hospitality company to fill the position of a visionary Director of Digital Experience. This is a pivotal appointment to shape the future of digital hospitality, where technology enhances, not replaces, the human touch. If you are ready to lead the digital transformation of guest experiences across a diverse and growing hospitality portfolio, this could be the exciting opportunity you have been looking for.

About the Opportunity

This is a rare chance to own the digital product lifecycle across a portfolio that includes luxury hotels, island resorts, golf clubs, marinas, and iconic beach destinations. You’ll lead the creation of seamless, intuitive, and high-performance digital platforms that elevate service and delight guests at every touchpoint.

Responsibilities

Design and deliver end-to-end digital guest journeys from discovery to re-engagement
Build omnichannel platforms across mobile, web, kiosk, and in-room experiences
Lead with a modern tech stack: Next.js, Node.js, serverless, API-first architecture
Collaborate with cross-functional teams in design, engineering, data, and operations
Drive product strategy, agile delivery, and continuous innovation
Partner with global hotel brands, tech vendors, and internal stakeholders
Measure success through guest NPS, adoption, conversion, and ROI

Experience

10+ years of digital leadership in hospitality, travel, or retail
Proven success in building guest-facing digital products
Deep understanding of PMS, CRM, loyalty systems, and digital customer journeys
Expertise in UX/UI, agile methodologies, and data-driven decision making
Strong stakeholder engagement and cross-functional leadership skills

What’s in it for you?

You’ll be part of a bold, guest-centric transformation journey, powered by innovation, collaboration, and a passion for creating unforgettable experiences. This is more than a role; it’s a chance to shape the future of the hospitality industry.

Suitable candidates can apply with an updated CV and cover letter to nicky.harrison@mrgglobal.com

Apply now

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